We are nearly 3 months into the transition, and have come OOOOOH so far! Finally, we are finding that balance between what we have always done well with, the patients, and the frustrating newness of different software, (and all those buttons/clicks)!
Eventually, it will be worth it, in that we are better able to serve our patients and their families… both through education, communication, referrals, scheduling and account management. I appreciate your input at every step, and agonize with you as we suffer the lumps and bumps that come with many transitions. If they are happy and well-served, then we will be too.
It is an honor, a privilege and a responsibility to work with each one of you. I have no greater asset than you, my team.